illu Privacy Policy

Privacy Principles

In order to provide you with personalized software solution (the “Illu Service”), Illu Global Inc. (“Illu”) needs you to provide certain information relating to you, and from which, either alone or connected with other information to which we may have access, you can be individually identified (“Personal Information”). We take the privacy of this Personal Information very seriously. In this policy (“Privacy Policy”) we explain what type of Personal Information we collect, how we collect your Personal Information, and how we will use the Personal Information you provide.

Illu follows the below principles in order to protect your privacy:

  • We do not collect any more Personal Information about you than is necessary;
  • Unless you agree otherwise, we only use your Personal Information for the purposes specified in this Privacy Policy;
  • We do not keep your Personal Information for longer than necessary; and
  • We do not share your Personal Information with third parties, other than as is specified in this Privacy Policy.

What is the Personal Information that we collect and how is it collected?

  1. Personal Information provided by you. Illu collects Personal Information by asking you questions about yourself as well as your contact information, and we then use this information to create your Illu profile (“Illu Profile”). You may also provide such information through any website, mobile application or other platform provided to you by Illu, and during any download, registration, login or use of the Illu Service. The information you may provide us directly includes your contact information (such as your name, email address, mailing address, billing address and mobile phone number), your username and password and other information that you send to us. Illu also collects certain Personal Information for administration of the Illu Service, including account credentials and payment information. Please note that payment card information is stored and maintained by our third-party payment processors.

  2. Personal Information automatically collected. During your use of the Illu Service, we automatically record information that your browser automatically sends whenever you visit our mobile software application, including your Internet Protocol (IP) address, device identifiers (including the manufacturer and model), Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system, browser type and version, pages that you visit before and after using the Illu Service, the date and time of your visit, and other standard server log data. We use this information to measure the usage of the Illu Service and to assist in our analytics, security, and error handling. This in turn helps us understand how to serve you better.

    We may use cookies, pixel tags, Local Shared Objects, and similar technologies to automatically collect information. Cookies are small bits of information that are stored by your computer’s web browser. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. Local Shared Objects (sometimes referred to as “Flash Cookies”) are similar to standard cookies except that they can be larger and are downloaded to a computer or mobile device by the Adobe Flash media player. By using the Illu Service, you consent to our use of cookies and similar technologies.

    We may also collect technical data to address and fix technical problems and improve the Illu Service, including the memory state of your device when a system or app crash occurs. Your device or browser settings may permit you to control the collection of this technical data. This data may include parts of a document you were using when a problem occurred, or the contents of your communications. By using the Illu Service, you are consenting to the collection of this technical data.

  3. Outside sources. We may periodically collect Personal Information about you from business partners, contractors, and other third parties. This includes, but is not limited to, instances in which you affirmatively authorize those third parties to provide us with Personal Information.

Why do we collect Personal Information?

The Personal Information that we collect and you provide helps to provide you the Illu Service, administer our business and analyze the use of the Illu Service to understand and improve the Illu Service. Your Personal Information also allows us to communicate with you about special offers, promotions, and other news that may be of interest to you.

  • Consent. We may process your Personal Information if you have given Illu specific consent to use your Personal Information for a specified purpose.
  • Performance of a Contract. We may process your Personal Information when we have entered into a contract with you if it is necessary to fulfill the terms of such contract.
  • Legal Obligations. We may disclose your Personal Information when we are legally required to do so in order to comply with applicable laws, government requests, a judicial proceeding, court order, or other legal processes.
  • Vital Interests. We may disclose your Personal Information when we believe it necessary to investigate, prevent, or take actions regarding potential violations of our policies, suspected fraud, situations involving potential threats to any person, or as evidence in litigation in which we are involved.

How do we use Personal Information?

Illu uses your Personal Information to provide you with the Illu Service, to provide you with superior customer service, and to administer our business. This includes but is not limited to the following activities:

  • Create an Illu Profile;
  • Provide you with insights and recommendations;
  • Provide you with special offers, promotions, and news that may be of interest to you;
  • Answer questions you ask of us regarding the Illu Service or recommendations;
  • Communicate with you regarding security, privacy, and administrative issues;
  • Customize the content you see when you use the Illu Service;
  • Test and improve our systems and the Illu Service;
  • For any other purposes disclosed to you at the time we collect your Personal Information or with your consent;
  • To enforce our Terms of Service and other agreements, or otherwise protect or defend the rights or property of Illu, its affiliates, or others, or the safety of the public; and
  • Manage our business.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.

With whom do we share Personal Information?

Illu does not sell or rent your Personal Information to third parties. Protecting the privacy and security of your Personal Information is a priority for us.

Illu may share a copy of your Illu Profile, which may include your email address (if provided) with: (i) service providers, subcontractors, and agents who perform services on our behalf; and (ii) to third parties in certain business relationships, such as, but not limited to, co-branded offerings where we may offer a service or feature that is co-branded by Illu and the third party. If you provide Personal Information in connection with a co-branded service or feature, that Personal Information may be shared between Illu and the third party. Illu’s treatment of that Personal Information is governed by this Privacy Policy, but the third party’s treatment of your Personal Information will be subject to the third party’s privacy policy. Illu may also share your Personal Information for any other purpose as disclosed at the time of collection, or when Illu has otherwise obtained consent.

In addition, Illu may share your Personal Information with law enforcement officials and as required by law. Ilu may release any or all of your Personal Information to third parties when we determine, in our reasonable judgement, that it is necessary to comply with the law, regulations, or legal processes or if required to enforce the terms of any of our policies and protect Illu’s business, employees, customers, and users.

How do we secure & transfer your Personal Information?

Illu takes appropriate technical and administrative measures to help secure your Personal Information for unauthorized use or access. We use industry-standard technology designed to prevent unauthorized permissions from gaining access to your Personal Information and Illu Profile. As technology develops, we intent to take additional measures to improve our data security. No data storage system or transmission of data over the internet can be guaranteed to be completely secure. In addition, information collected by third parties may not have the same security protections as those that we provide, and we are not responsible for protecting the security of such information.

We operate globally and may transfer your Personal Information and Illu Profile to individual companies and customers of Illu as part of the Illu Service. If you are interacting with Illu from outside the United States and provide us with any Personal Information, please note that in order for us to provide the Illu Service or otherwise communicate with you as set forth in this Privacy Policy, it will be necessary for your Personal Information to be transferred, stored, and processed within the United States. Please note we may transfer information, including Personal Information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

What are your rights regarding your Personal Information?

When you use the Illu Service, you may be eligible to receive marketing & promotional communications from Illu or third-parties with whom Illu has a business relationship. If at any time, you wish to no longer receive these communications, you have the right to opt-out following provided instructions within the communications. Even if you opt-out of receiving Promotional Communications, you may continue to receive e-mails relating to Illu Profile updates to your Personal Information, and/or other security or business-related communications. Although the primary purpose of these emails is not to provide you with promotional material, they may contain within them some promotional materials.

In addition to the above, you may also ask us to object to or restrict processing of the Personal Information we have about you. You may ask us to transfer your Personal Information to a third party in certain circumstances. You also have the right not to be subject to decision-making based solely on automated processing in certain circumstances. If you would like any other information on these aspects of your rights, please contact us.

How long do we retain Personal Information?

Illu keeps your Personal Information only for as long as necessary to provide you with Illu Services or as long as we are required by law. We cannot remove your Personal Information when there is a legal storage requirement such as bookkeeping rules, or when there is a legal ground or obligation to keep the Personal Information, such as an ongoing contractual relationship.

Additional Terms

The Illu Service is not intended for minors, in particular, children under the age of 18. Illu does not market to or knowingly collect Personal Information from anyone under the age of 18. Children should always get permission from their parents before sending any Personal Information about themselves (such as their names, email addresses, and phone numbers) to anyone over the Internet.

By doing business with or interacting with Illu in the manner described in this Privacy Policy at any time on or after the effective date noted above, you are accepting the practices described in this Privacy Policy and you expressly consent to the application of this Privacy Policy to the collection, storage, use and disclosure of your Personal Information as described and subject to your rights under applicable law.

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