This Terms of Service (“Agreement”) is between Illu Global, Inc. (“Illu”, “We”, “Us”) and the person or entity agreeing to the terms of this Agreement (“Customer”, “You”). This Agreement is effective on the date on which the earliest of one of the following events shall occur: (a) the date Customer signs up to the Service (as defined below); (b) the date Customer enters into an Order Form or similar form referencing or otherwise incorporating this Agreement; or (c) the date of Customer’s initial use of the Service (such date, the “Effective Date”). If you are entering into this Agreement on behalf of your organization, that organization is deemed to be the Customer and you represent that you have the power and authority to bind that organization to this Agreement.
In addition to definitions set forth elsewhere in this Agreement, the following terms have the following meanings:
“Affiliate” means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with the subject entity.
“Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
“Customer Data” means information, data, and other content, in any form or medium, that is collected, downloaded, or otherwise received, directly or indirectly, by Us or our Affiliates from Customer or an User by or through the Service, including Customer assets, policies, practices, and protocols that Customer or its Users upload or otherwise provide to the Service. For the avoidance of doubt, Customer Data does not include any information reflecting the access or use of the Service by or on behalf of Customer or any User.
"Documentation” means the online documentation relating to the Service and Service feature descriptions made available on Illu’s websites or applications, as updated from time to time.
“Malicious Code” means code, files, scripts, agents, or programs intended to do harm, including, for example, viruses, worms, time bombs, and trojan horses.
“Order Form” means an ordering document or an online confirmation page specifying a Subscription to the Service, to be provided under this Agreement that specifies a number of Users or number of Sites, including any free trial of any Subscription plan or any free or paid Subscription plans offered by Us. For clarity, Order Forms may include online requests by You for access to the Service for a particular number of Users along with any accepted quotes, purchase orders, or signed order forms, in each case referencing this Agreement and without any terms or conditions added by You.
“Our” means Illu’s. “Our Materials” means the Service, Installed Software, Documentation, and Our Systems and any and all other information, data, documents, materials, works, samples, logos, and other content, devices, methods, processes, hardware, products, software, and other technologies and inventions, including any deliverables, technical or functional descriptions, requirements, plans, or reports, that are provided, developed or used by Us or any Subcontractor in connection with the Service or otherwise comprise or relate to the Service or Our Systems, including any information, data, or other content derived from Illu’s monitoring of Customer’s or any User’s access to or use of the Service, but not including Customer Data.
“Our Systems” means the information technology infrastructure used by or on behalf of Illu in providing the Service, including all computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by Us or using third-party services.
“Purchased Service” means the Service that You purchase under an Order Form specifying a paid Subscription, as distinguished from those provided pursuant to a free trial or under a free Subscription.
“Service” means the microgrid management software as a service platform made available by Us, including any changes, updates or other modifications.
“Site” means an energy system, including microgrid, energy storage system, or other facility that generates, stores, and/or distributes electricity.
“Subscription” means access to the Service as requested by You on a per User basis as specified in the applicable Order Form.
“Subscription Term” means the period of time during which Users are permitted to use the Service as set forth in the applicable Order Form along with any renewals as specified in Section 11.2 (Term of Purchased Subscriptions).
“Third-Party Materials” means materials and information, in any form or medium, including any open-source or other software, documents, data, content, specifications, products, equipment, or components of or relating to the Service that are not proprietary to Illu.
“User” means any individual who is authorized by You to use the Service, to whom You (or We at Your request) have supplied access credentials, and who has permissions to use all features of the Service applicable to Your Subscription.
“Your” means Customer’s.
2.1 Provision of the Service. We will use commercially reasonable efforts to make the Service available to Customer and its Users pursuant to this Agreement and the applicable Order Form. Notwithstanding the foregoing, the Service may not be available due to planned downtime (which We will use commercially reasonable efforts to schedule to the extent practicable during low usage hours such as nights or weekends). For clarity, any such scheduled or emergency maintenance will not constitute a breach of this Agreement or give rise to any liability for Illu for any reason.
2.2 Access and Use. Subject to and conditioned on Customer’s payment of fees and compliance with all other terms and conditions of this Agreement and the Order Form, Illu hereby grants to Customer a non-exclusive, non-sublicensable, non-transferrable (except in compliance with Section 13.3), worldwide right to access and use, and permit Users to access and use, the Service solely for Customer’s internal business operations during the Subscription Term.
2.3 Software License. Subject to the terms and conditions of this Agreement and the Order Form, Illu hereby grants to Customer a non-exclusive, non-sublicensable, non-transferable (except in compliance with Section 13.3) license to install, execute and use any mobile application software that We provide or otherwise make available to You or Your Users in connection with use of the Service as permitted herein and within the Order Form (collectively, “Installed Software”), in object code only, on devices owned or controlled by Customer or the applicable User (each, an “Authorized Device”), solely for Customer’s internal business operations during the Subscription Term.
2.4 Documentation License. Subject to the terms and conditions of this Agreement and the Order Form, Illu hereby grants to Customer a non-exclusive, non-sublicensable, non-transferable (except in compliance with Section 13.3) license to use, and permit Users to use, the Documentation solely for Customer’s internal business purposes in connection with its use of the Service during the Subscription Term.
2.5 Changes to the Service, Installed Software, and Documentation. We reserve the right, in our sole discretion, to make changes to the Service, Installed Software and Documentation at any time that We deem necessary or useful to (a) maintain or enhance: (i) the quality or delivery of services to Our customers; (ii) the competitive strength of or market for Our services; or (iii) the Service’s cost efficiency or performance, or (b) to comply with applicable Law.
2.6 Suspension or Termination of Service. We may, directly or indirectly, and by use of any lawful means, suspend, terminate, or otherwise deny Customer’s, any User’s, or any other Person’s access to or use of all or any part of the Service, without incurring any resulting obligation or liability, if: (a) Illu receives a judicial or other governmental demand or order, subpoena, or law enforcement request that expressly or by reasonable implication requires Illu to do so; or (b) Illu believes, in its good faith and reasonable discretion, that: (i) Customer or any User has failed to comply with any term of this Agreement, including payment obligations, or accessed or used the Service beyond the scope of the rights granted or for a purpose not authorized under this Agreement; (ii) Customer or any User is, has been, or is likely to be involved in any fraudulent, misleading, or unlawful activities relating to or in connection with the Service; or (iii) this Agreement expires or is terminated. This Section 2.6 does not limit any of Our other rights or remedies, whether at law, in equity, or under this Agreement. Illu will not have any liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that Customer or any User may incur as a result of a suspension, termination or denial of the Service pursuant to this Section 2.6.
2.7 Support. Each Subscription includes customer support services (“Support Services”) at the support levels applicable to the Subscription in accordance with the Illu service support schedule then in effect.
2.8 Implementation Services. If You purchase implementation services such as bulk provisioning of User accounts or Customer training (“Implementation Services”), Illu shall provide such implementation services as set forth on the applicable Order Form.
2.9 Subcontractors. We may engage third parties (each, a “Subcontractor”) to perform Our obligations under this Agreement in Our sole discretion, but We remain responsible for performance of any such Subcontractor.
3.0 Reservation of Rights. Illu reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights and licenses expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party any intellectual property rights or other right, title, or interest in or to Our Materials or Our intellectual property rights.
3.1 Subscriptions. Unless otherwise provided in the applicable Order Form, (a) access to the Service is acquired by Customer with a Subscription upon payment of fees in accordance with the applicable Subscription plan, if any, payable on a per User or per Site basis, (b) Subscriptions have a monthly or annual Subscription Term and (c) access for all Users terminates on the same date as the Subscription Term.
3.2. Increases and Decreases. The total number of Users or Sites may be increased during the then-current Subscription Term by the Customer submitting an Order Form specifying the new higher number of Users or Sites with fees pro-rated for the then-current Subscription Term. The total number of Users or Sites may be decreased during the then-current Subscription Term by Customer by submitting an Order Form specifying a new lower number of Users or Sites with fee changes and applicable usage limits taking effect at the end of the then-current Subscription Term.
3.3 Usage Limits. The Service is subject to usage limits, including, for example, the quantities or other limits specified in the applicable Order Form(s) (e.g., number of Users or Sites, and length of history for reports provided by the Service to You).
3.4 Your Responsibilities. You will (a) be responsible and liable for all Users’ compliance with this Agreement and for all activities that occur through Users’ use of the Service and the Documentation and any Installed Software, including the restrictions set forth in Section 3.5 below, (b) be responsible for the accuracy, quality and legality of Customer Data, (c) use reasonable efforts to prevent unauthorized access to or use of the Service, the Documentation or the Installed Software, and notify Us promptly of any such unauthorized access or use, (d) use the Service, the Documentation and the Installed Software only in accordance with this Agreement, the Order Form and applicable laws and government regulations, and (e) respond to questions and complaints from Users or third parties relating to Your or Users’ use of the Service and Installed Software and use commercially reasonable efforts to resolve support issues before escalating them to Us. Without limiting the foregoing, You are responsible for all acts and omissions of Users, and any act or omission by Users that would constitute a breach of this Agreement if taken by You will be deemed a breach of this Agreement by You. You shall use reasonable efforts to make all Users aware of this Agreement’s provisions as applicable to such User’s use of the Service, and shall cause Users to comply with such provisions.
3.5 Usage Restrictions. You will not, and You will not permit any third party (including any User) to, (a) make the Service, the Documentation or the Installed Software available to, or use the Service or Installed Software for the benefit of, anyone other than You, (b) sell, resell, license, sublicense, distribute, assign, rent or lease the Service or Installed Software, or include the Service or Installed Software in a service bureau or outsourcing offering, (c) use the Service or Installed Software to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or intellectual property rights, (d) use the Service or Installed Software to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of the Service or Installed Software or third-party data contained therein, including without limitation any anomalous use of the Service or Installed Software, (f) attempt to gain unauthorized access to the Service or its related systems or networks, (g) permit direct or indirect access to or use of the Service or Installed Software in a way that circumvents a contractual usage limit, (h) copy the Service, the Documentation or the Installed Software or any of their respective parts, features, functions, or user interfaces, (i) frame or mirror any part of the Service, other than framing on Your own intranets or otherwise for Your own internal business purposes or as permitted in this Agreement, (j) access the Service, the Documentation or the Installed Software in order to build a competitive product or service, (k) reverse engineer the Service or any of its associated software or the Installed Software (to the extent such restriction is permitted by law), (l) remove any proprietary notices from the Service, Installed Software, or Documentation, or (m) access the Service or Installed Software for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
4.1 Protection of Customer Data. We maintain industry-standard administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of Customer Data. Those safeguards will include, but will not be limited to, measures for preventing unauthorized access, use, modification, or disclosure of Customer Data by Our personnel.
4.2 Access to Customer Data. We will provide the Customer particular formats of its Customer Data from the Service, by request and subject to limits applicable to Your Subscription.
4.3 Customer Control and Responsibility. Customer has and will retain sole responsibility for: (a) all Customer Data, including its content and use; (b) all information, instructions, and materials provided by or on behalf of Customer or any User in connection with the Service; (c) Customer’s information technology infrastructure, including computers, software, databases, electronic systems (including database management systems), and networks, whether operated directly by Customer or through the use of third-party services (“Customer Systems”); (d) the security and use of Customer’s and its Users’ access credentials; and (e) all access to and use of the Service directly or indirectly by or through the Customer Systems or its or its Users’ access credentials, with or without Customer’s knowledge or consent, including all results obtained from, and all conclusions, decisions, and actions based on, such access or use. Without limiting the foregoing, the Service does not replace the need for Customer to maintain regular data backups or redundant data archives. We have no obligation or liability for any loss, alteration, destruction, damage, corruption, or recovery of Customer Data.
5.1 Fees. For any paid Subscription, Implementation Service, or other Service You purchase from Us, You will pay all fees specified in the applicable Order Form(s). Except as otherwise specified herein or in an Order Form, (a) fees for the Service are based on the Subscription purchased and the total number of permitted Users or permitted Sites rather than actual usage by Users or Sites, (b) all fees shall be paid in the currency specified in the applicable Order Form and (c) payment obligations are non-cancelable and fees paid are non-refundable.
5.2 Invoicing and Payment. You will provide Us with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Us. If You provide credit card information to Us, You (a) authorize Us to charge such credit card for (i) all Purchased Services listed in the Order Form for the initial Subscription Term and any renewal Subscription Term(s) as set forth in Section 11.2 (Term of Purchased Subscriptions) and (ii) any Implementation Services listed in the Order Form, and (b) will ensure that the credit card information provided to Us is current and valid and promptly update the information if the credit card expires. Charges will be made in advance, in accordance with the billing frequency stated in the applicable Order Form. If the Order Form specifies that payment will be by a method other than a credit card, We will invoice You in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net 30 days from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and notifying Us of any changes to such information.
5.3 Overdue Charges. If any undisputed invoiced amount is not received by Us by the due date, then without limiting Our rights or remedies, (a) We may charge interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, (b) We may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 5.2 (Invoicing and Payment), (c) We may suspend Customer’s and Users’ access to any portion or all of the Service until such undisputed amounts are paid in full and (d) We may require You to pay any collections or legal fees or costs incurred by Us in order to collect payment of the corresponding undisputed invoiced amount.
5.4 Payment Disputes. If You dispute any invoiced amounts, You will promptly provide Us with notice of the disputed amounts along with supporting documentation within 30 days of Your receipt of the invoice, and the parties will cooperate diligently to resolve such dispute in good faith. We will not exercise Our rights under Section 2.6 (Suspension or Termination of Service) or 5.3 (Overdue Charges) if You are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute, provided that You remit payment for any undisputed amounts in a timely manner.
5.5 Taxes. Our fees do not include any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use, or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this Section 5.5, We will invoice You and You will pay that amount unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, We are solely responsible for Taxes assessable against Us based on Our income, property, and employees that are otherwise not contemplated by this Section 5.5. 5.6 Future Functionality. You agree that Your purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Us regarding future functionality or features.
6.1 Our Materials. Subject to the limited rights expressly granted hereunder, We retain all of Our rights, title, and interest in and to Our Materials and all of Our intellectual property rights therein and related to the Service. With respect to Third-Party Materials, We or the applicable third-party providers own all right, title, and interest, including all intellectual property rights, in and to the Third-Party Materials. No rights are granted to You hereunder other than as expressly set forth herein or, with respect to Third-Party Materials, Us or the applicable third-party license.
6.2 Customer Data. As between You and Us, You are and will remain the sole and exclusive owner of all right, title, and interest in and to all Customer Data, subject to the rights and permissions granted in in this Agreement.
6.4 Restrictions. Customer will not (a) reverse engineer, disassemble, decompile or otherwise attempt to derive source code from Our Materials, (b) make Our Materials, Documentation or any intellectual property rights available to any third parties other than as expressly permitted in this Agreement, (c) modify, adapt, translate or create derivative works based on Our Materials, Documentation or any intellectual property rights, (d) use, or permit any third party to use, the Our Materials, Documentation or any intellectual property rights in such a way that violates any applicable laws, regulations or this Agreement or (f) permit or authorize any party to do any of the foregoing.
6.5 Feedback. Any feedback Customer provides regarding the Service will become Confidential Information of Illu, and Customer agrees that Illu may use in any manner and without limitation all comments, suggestions, complaints, and other feedback Customer provides relating to the Service and grants to Illu a worldwide, royalty-free, non-exclusive, perpetual, and irrevocable right to use feedback for any purpose, including but not limited to, incorporation of such feedback into the Service, Our Materials or other software or services.
7.1 Definition of Confidential Information. “Confidential Information” means all information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Our Confidential Information includes, but is not limited to, Our Materials and Documentation; and Confidential Information of each party includes the terms and conditions of this Agreement and all Order Forms (including pricing), as well as business and marketing plans, technology and technical information, product plans and designs, business processes, and all other information in connection with the Service disclosed by such party. However, Confidential Information does not include any information that (a) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (c) is received from a third party without breach of any obligation owed to the Disclosing Party, or (d) was independently developed by the Receiving Party.
7.2 Protection of Confidential Information. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) (a) not to use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (b) except as otherwise authorized by the Disclosing Party in writing, disclose Confidential Information of the Disclosing Party only to those of its and its Affiliates’ employees, contractors and advisors who need that access for purposes consistent with this Agreement and who are bound by confidentiality obligations to the Receiving Party at least as protective as those herein. Neither party will disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates, legal counsel, accountants and other representatives without the other party’s prior written consent, provided that a party that makes any such disclosure to its Affiliate, legal counsel, accountants or other representatives will remain responsible for such Affiliate’s, legal counsel’s, accountant’s or other representatives’ compliance with this Section 7.2. On the expiration or termination of the Agreement, the Receiving Party shall promptly return to the Disclosing Party all copies, whether in written, electronic, or other form or media, of the Disclosing Party’s Confidential Information, or destroy all such copies and certify in writing to the Disclosing Party that such Confidential Information has been destroyed. Each party’s obligations of non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire five years from the date first disclosed to the Receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.
7.3 Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law or by the order of a court or similar judicial or administrative body to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to that Confidential Information.
8.1 Representations. Each party represents to the other party that it has validly entered into this Agreement and has the legal power to do so.
8.2 Mutual Warranties. Each party warrants that it will comply with all laws and regulations applicable to its provision or use of the Purchased Services, Implementation Services, and Support Services, as applicable (including applicable data security breach notification law).
8.3 Disclaimers. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE SERVICE, THE INSTALLED SOFTWARE, THE IMPLEMENTATION SERVICES, THE SUPPORT SERVICES, ANY BETA SERVICES AND ANY OTHER SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” EXCLUSIVE OF ANY WARRANTY WHATSOEVER. ILLU MAKES NO WARRANTY OF ANY KIND THAT OUR MATERIALS, THE SERVICE OR ANY INTELLECTUAL PROPERTY RIGHTS IN CONNECTION THEREWITH, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE.
8.4 Benefit of the Bargain. The warranty disclaimer set forth above in Section 8.3 and the limitation of liability set forth in Section 10 below are fundamental elements of the basis of the agreement between Illu and Customer. We would not be able to provide the Service on an economic basis without such limitations. The warranty disclaimer and limitation of liability inure to the benefit of Our suppliers.
9.1 Indemnification by Us. We will defend You against any claim, demand, suit, or proceeding made or brought against You by a third party alleging that the use of the Service in accordance with this Agreement infringes or misappropriates such third party’s intellectual property rights (a ”Claim Against You”), and will indemnify You from any losses, liabilities, damages, attorney fees, costs and expenses (including reasonable attorneys’ fees) awarded against You as a result of, or for amounts paid by You pursuant to a settlement of, a Claim Against You, provided You (a) promptly give Us written notice of the Claim Against You, (b) give Us sole control of the defense and settlement of the Claim Against You (except that We may not settle any Claim Against You unless it unconditionally releases You of all liability), and (c) give Us all reasonable assistance, at Our expense. You may participate in the defense and settlement of the Claim Against You at Your expense. If We receive information about an infringement or misappropriation claim related to a Service, We may in Our discretion and at no cost to You (i) modify the Service so that it no longer infringes or misappropriates, (ii) obtain a license for Your continued use of that Service in accordance with this Agreement, or (iii) terminate Your Subscriptions for that Service upon 30 days’ written notice and refund You any prepaid fees covering the remainder of the Subscription Term for the terminated subscriptions. The above defense and indemnification obligations do not apply to the extent a Claim Against You arises from Your breach of this Agreement, including any modification to the Service not made by Us, or otherwise from Your gross negligence, bad faith or willful misconduct.
9.2 Indemnification by You. You will defend Us against any claim, demand, suit or proceeding made or brought against Us by a third party, including any User, (a) alleging that Customer Data or any use of the Customer Data in accordance with this Agreement, infringes or misappropriates such third party’s intellectual property rights or rights of privacy or publicity; (b) based on Customer’s or any User’s (i) gross negligence, bad faith or willful misconduct, (ii) use of the Service in a manner not authorized by this Agreement, (iii) use of the Service in combination with data, software, hardware, equipment, or technology not provided by Us or authorized by Us in writing or (iv) modifications to the Service not made by Us; or (c) alleging personal injury or property damage caused by Customer or any User in connection with the Service (collectively, a ”Claim Against Us”), and will indemnify Us from any losses, liabilities, damages, attorney fees, costs and expenses (including reasonable attorneys’ fees) awarded against Us as a result of, or for any amounts paid by Us pursuant to a settlement of, a Claim Against Us, provided We (a) promptly give You written notice of the Claim Against Us, (b) may give You, at Our sole discretion, sole control of the defense and settlement of the Claim Against Us (except that You may not settle any Claim Against Us unless it unconditionally releases Us of all liability), and (c) give You all reasonable assistance, at Your expense. We may participate in the defense and settlement of the Claim Against Us at Our expense.
9.3 Exclusive Remedy. This Section 9 states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of claim described in this Section 9.
10.1 Limitation of Liability. EXCEPT FOR ANY BREACH OF SECTION 4 (DATA SECURITY) OR SECTION 7 (CONFIDENTIALITY), OR YOUR OBLIGATIONS UNDER 3.5 (USAGE RESTRICTIONS) OR SECTION 5 (FEES AND PAYMENT FOR PURCHASED SERVICES), NEITHER PARTY’S LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT OR SERIES OF RELATED INCIDENTS. WITH RESPECT TO ANY BREACH OF SECTION 4 (DATA SECURITY) OR SECTION 7 (CONFIDENTIALITY), NEITHER PARTY’S LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED TWO TIMES THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT OR SERIES OF RELATED INCIDENTS. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT EITHER PARTY’S INDEMNIFICATION OBLIGATIONS UNDER THIS AGREEMENT.
10.2 Exclusion of Consequential and Related Damages. EXCEPT FOR ANY BREACH BY CUSTOMER OF CONFIDENTIALITY OBLIGATIONS UNDER SECTION 7 (CONFIDENTIALITY) OR OBLIGATIONS UNDER 3.5 (USAGE RESTRICTIONS), IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
11.1 Term of Agreement. This Agreement commences on the date You first accept it and continues until all Subscription Terms hereunder have expired or have been terminated.
11.2 Term of Purchased Subscriptions. The Subscription Term is as specified in the applicable Order Form. Subscriptions automatically renew for additional periods equal to the expiring Subscription Term or one year (whichever is shorter), unless otherwise set forth in the applicable Order Form or either party gives the other notice of non-renewal at least 30 days before the end of the relevant Subscription Term. The pricing during any automatic renewal term, as described in the Order Form, will be the same as that during the immediately prior term unless We have given You written notice of a pricing increase at least 60 days before the end of that prior term, in which case the pricing increase will be effective upon renewal and thereafter.
11.3 Termination. A party may terminate this Agreement (a) 30 days after providing written notice to the other party of a material breach of its obligations under this Agreement if such breach remains uncured at the expiration of such 30-day period, (b) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors, or (c) upon 10 days’ written notice to the other party if the other party is in material breach of this Agreement more than two times notwithstanding any cure of such breaches. Notwithstanding anything to the contrary in this Section 11.3 (Termination), We may terminate this Agreement upon 30 days’ written notice to You for any reason as determined in our sole discretion.
11.4 Refund or Payment upon Termination. If You terminate this Agreement in accordance with Section 11.3 (Termination) or if We terminate this Agreement in accordance with the last sentence of Section 11.3 (Termination), We will refund You any prepaid fees for the Service covering the remainder of the Subscription Term of all Order Forms after the effective date of termination and any prepaid fees for any Implementation Services not yet performed. If We terminate this Agreement in accordance with the first sentence of Section 11.3, You will pay any unpaid fees covering the remainder of the Subscription Term of all Order Forms. In no event will termination relieve You of Your obligation to pay any fees payable to Us for the period prior to the effective date of termination.
11.5 Customer Data Portability and Deletion. After the effective date of termination or expiration of this Agreement, We will have no obligation to maintain or provide Customer Data, and may, in Our sole discretion, delete or destroy all copies of Customer Data in Our systems or otherwise in Our possession or control, unless legally prohibited. Notwithstanding the foregoing, for any Purchased Service, We will make all Customer Data available to You for electronic retrieval for a period of 30 days after such termination or expiration.
11.6 Surviving Provisions. Each party is responsible for any obligations to the other party that arose prior to any termination or expiration of this Agreement. In addition, except as otherwise set forth in this Agreement, Section 5 (Fees and Payment for Purchased Services), Section 6 (Intellectual Property Rights), Section 7 (Confidentiality), Section 8.3 (Disclaimers), Section 9 (Mutual Indemnification), Section 10 (Limitation of Liability), Section 11.4 (Refund or Payment upon Termination), Section 11.5 (Customer Data Portability and Deletion, this Section 11.6 (Surviving Provisions), Section 12 (Notices, Governing Law and Dispute Resolution), and Section 13 (General Provisions) survive any termination or expiration of this Agreement.
12.1 Manner of Giving Notice. All notices, permissions, and approvals hereunder must be in writing and will be deemed given upon: (i) personal delivery, (ii) the third business day after mailing, (iii) the second business day after sending via an overnight delivery service; or (iii) the first business day after sending by email (provided email is not sufficient for notices of material breach, termination, or an indemnifiable claim). Notices to Us shall be addressed to:
Illu Global, Inc. Attn: 1003 Lupine Dr, Sunnyvale, CA 94086, United States of America
Telephone: +1 408 663 1399
All notices to You shall be addressed to the relevant billing contact designated by You, in writing, by like notice
12.2 Governing Law and Venue. This Agreement and any disputes arising under it will be governed by the laws of the State of California without regard to its conflict of laws provisions, and each party consents to the personal jurisdiction and venue of the state or federal courts located in San Francisco, California. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
12.3 Informal Dispute Resolution and Arbitration. The parties acknowledge that most disputes can be resolved without resort to litigation. The parties will use their best efforts to settle any dispute directly through consultation with each other before initiating a lawsuit or arbitration. If, after good faith negotiations the parties are unable to resolve the dispute, any and all disputes arising out of or in any way relating to this Agreement, including without limitation its existence, validity, or termination, shall be resolved according to California law and exclusively by binding arbitration before a single arbitrator with the Judicial Arbitration and Mediation Service (“JAMS”) and pursuant to the then existing arbitration rules at JAMS.
If the parties cannot agree upon selection of an arbitrator, then JAMS shall appoint an arbitrator experienced in the enterprise software industry. The place of the arbitration will be San Francisco, California unless otherwise agreed upon by the parties. The arbitration will be conducted in English. The arbitrator shall provide detailed written findings of fact and conclusions of law in support of any award. Judgment upon any such award may be enforced in any court of competent jurisdiction. The existence of a dispute, submission to arbitration, and any arbitration award under to this Agreement is deemed the Confidential Information of both parties.
The parties further agree that the arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth herein is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the portions of this Section 12.3 mandating arbitration shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
Notwithstanding anything to the contrary in this Section 12, (a) either party shall be entitled to seek injunctive relief as set forth in Section 12.4 (Equitable Relief) below and to stop unauthorized use of the Service or infringement of Our Materials, Documentation or intellectual property rights and (b) any disputes, claims, or controversies concerning either party’s intellectual property rights or claims of piracy or unauthorized use of the Service shall not be subject to arbitration but instead must be heard in state or Federal court in San Francisco, California.
12.4 Equitable Relief. Each party acknowledges and agrees that a breach or threatened breach by such Party of any of its obligations under Section 7 (Confidentiality) or, in the case of Customer, Section 3.5 (Usage Restrictions), would cause the other Party irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach or threatened breach, the other Party will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.
13.1 Export Compliance. The Service, other technology We make available, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. You will not permit Users to access or use the Service in a U.S.-embargoed country, or permit access or use by any denied party, or otherwise in violation of any U.S. export law or regulation.
13.2 Entire Agreement and Order of Precedence. This Agreement, including any Order Forms and addenda or exhibits incorporated therein, is the entire agreement between You and Us regarding the subject matter hereof and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter. No waiver of any provision of this Agreement will be effective unless in writing and signed by the party against whom the waiver is to be asserted. In the event of any conflict or inconsistency among the following documents, the order of precedence will be: (1) this Agreement, (2) the applicable Order Form, and (3) the Documentation.
13.3 Assignment. Customer may not assign, license or sublicense any of its rights or obligations hereunder, whether by operation of law or otherwise, without Illu ’s prior written consent (not to be unreasonably withheld); provided, however, Customer may assign this Agreement in its entirety (including all Order Forms), without the Illu’s consent, but upon prior written notice, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets to which this Agreement relates. Notwithstanding the foregoing, if You merge with, are acquired by, sell substantially all or substantially all of your assets to, or otherwise undergoes a change of control, then Illu may terminate this Agreement upon written notice. Illu may assign this Agreement (including all Order Forms), without the Customer’s consent to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets to which this Agreement relates.
13.4 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
13.5 Publicity. Unless otherwise set forth on an Order Form, Illu may use Customer’s name, logo, and marks to identify Customer as a Illu customer on Illu’s website and marketing, public relations, and materials for current or prospective investors or customers.
13.6 Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement other than pursuant to Section 9.
13.7 Waiver. No failure or delay by either party in exercising any right under this Agreement constitutes a waiver of that right.
13.8 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect.
13.9 Changes. Illu may revise this Agreement from time to time by posting a revised version on its website. Any such revised version will take effect as of the date of posting of the revised version or such later date set forth in a notice to you. Notwithstanding the foregoing, if You do not agree to the revised version, You may provide us written notice of non-renewal under Section 11.2 (Term of Purchased Subscriptions) within 30 days of the effective date of the revised version and such revised version will not apply to Your access and use of the Service through the remainder of Your then-current Subscription Term.
13.10 Force Majeure. Except for payment obligations, neither party will be liable for inadequate performance to the extent caused by a condition that was beyond the party’s reasonable control (for example, natural disaster, an act of war or terrorism, riot, labor condition, governmental action, act of God, disruption of public markets, Internet service provider failure or delay, or denial of service attack).
13.11 US Government Rights. Each of the Installed Software, Documentation, and each software component that We use to provide the Service is a “commercial item” as that term is defined at 48 C.F.R. § 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. § 12.212. If Customer is an agency of the US Government or any contractor therefor, Customer only receives those rights with respect to the Service, Installed Software and Documentation as are granted to all other end users, in accordance with (a) 48 C.F.R. § 227.7201 through 48 C.F.R. § 227.7204, with respect to the Department of Defense and their contractors, or (b) 48 C.F.R. § 12.212, with respect to all other US Government users and their contractors.